Customer Experience

Welcome to the revolution in customer experience! Step into a world where your customers are not just numbers, but distinctive personalities that form the heart of your business. With our innovative solutions for customer experience, we create a bridge between your company and customer loyalty.

Experience a new standard in service provision – and let your business stand out from the competition. Your customers deserve the best, and we will show you how to provide it to them.

At ui42, we are convinced that the success of a product lies in understanding the needs and expectations of the end customer. Therefore, we strive to start every project with customer research. One of the main points of qualitative user research is defining target groups, identifying their needs and expectations (within focus groups). The research also typically includes identifying shortcomings and weaknesses within the current website, creating a detailed description of the customer's "journey through the website," and researching the expectations of the target group in terms of benefits and loyalty systems. Do you also want to better understand your end customer?

CX and UX synergy

100 +

satisfied customers

100 +

successful projects

Main reasons why CX is key to your business

Increased customer satisfaction

Customers who have a positive customer experience are more likely to be satisfied with your company and its products or services. This can lead to increased sales, repeat purchases, and recommendations of your products or services.

Reduction of customer costs

Good CX can reduce customer costs by improving the efficiency of customer support. This can lead to a reduction in customer support costs and an increase in profit.

Increased customer loyalty

Customers who are satisfied with your website, e-shop, or product as such, are usually also loyal to your company. This means that they will continue to purchase your products or services in the future.

Increased competitiveness

CX can help businesses differentiate themselves from the competition by creating unique and memorable experiences or products for their customers. This can lead to increased brand awareness, sales, and market value.

Increased sales

Customers who have a positive customer experience are more likely to make more purchases from you. This can lead to an increase in sales and profit.

Increased employee satisfaction

CX can help create a culture that is focused not only on the customer but also on the employee. This can lead to increased satisfaction, reduced employee turnover, and improved overall productivity.

For a while, we internally addressed the low conversion rate of our mandatory contract insurance calculator. Together with our UI team, we embarked on usability testing, successfully pinpointing numerous UX issues and deficiencies that were hindering users while filling out the calculator but had remained unidentified by us previously. Simultaneously, we received concrete suggestions for adjustments and improvements that significantly helped us increase the conversion rate of the calculator and elevate its quality to a new level.

Radoslav Bujna

Senior Manager Online Sales

We wanted to demonstrate that PSS is changing on the website, not only through cosmetic improvements or a redesign of the website. We aimed to have the new website strategically in our hands and use it as a fully-fledged and measurable business channel. We are pleased that we have selected a company through a selection process that has assisted us in this challenging task. We look forward to the new website and continuing our cooperation with ui42.

Daša Matušíková

Head of marketing

We conducted a selection process when choosing a UX/UI service provider. From several companies, we selected ui42 for their comprehensive offerings, additional service capabilities, and high-quality references from their extensive professional experience in the industry. Over my more than 20 years in the online business, I can confidently say that the services provided by ui42 and their employees are of a very high professional standard, even on a global scale.

Adrian Brázdil

Senior Digital Marketing Manager

Collaborating with ui42 is all about delivering excellent services and valuable insights about users and their experiences with your websites. The ui42 team is truly dedicated to coming up with UX solutions that will help you exceed your expectations. They are professionals with the expertise to create a design that sells.

Roman Ševec

Head of PR & Marketing Communication

We greatly appreciate the complexity of our collaboration, which ensured that the proposals were not developed "from the desk," but based on real data. These data revealed discrepancies between our assumptions and reality, helped determine priorities, and, not least, minimize the risk of project goal non-achievement. We also highly value the cooperation from a human perspective – working with your team was a pleasure.

Working on CX with ui42 exceeded our expectations. Proactiveness, independence, and professionalism were all part of the collaboration, so we highly recommend the cooperation with Dušan Vereš's team for NORTHFINDER.

Matej Karaba

E-commerce Manager Northfinder

A large number of e-shops and websites pour significant investments into advertising. It is true that standing out in the competitive battle is difficult. However, many of them forget that apart from quality performance marketing it is necessary to consider the most important thing – their customer. How to do that?

ui42 is a one-stop shop agency, which means we provide comprehensive solutions that will help you succeed with your project in the online world. At ui42, you can find everything you need under one roof, from custom web development and e-commerce solutions, to user experience, online marketing, and digital products created by ui42 for the success of your online business.